Key takeaways
- Prepare ID and address proof before you start.
- Be consistent with your name and address across documents.
- Fund only from accounts in your own name.
Regulated brokers must verify who you are before they can accept money. The process is standard, and most delays come from mismatched details or poor-quality scans.
From sign-up to first deposit
- Register and choose the account type. Pick the entity and account that apply to your country.Tip: Check minimum deposit and base currency now; changing later may need a new account.
- Complete the suitability questionnaire. Brokers ask about experience and finances to meet regulatory duties. Answer honestly.
- Upload identity and address proof. A passport or national ID plus a recent utility bill or bank statement, usually dated within three months.Tip: Use full-page, uncropped images with all four corners visible.
- Wait for verification. Many brokers approve within a day; manual checks can take several.
- Fund the account. Use a payment method in your own name; third-party payments are usually rejected.
| Problem | Likely cause | Fix |
|---|---|---|
| Rejected ID | Blurry image or expired document | Rescan in daylight; use a valid document |
| Address not accepted | Document too old or lacks your name | Use a bank statement or utility bill under three months old |
| Name mismatch | Different spelling across documents | Provide a document that matches, or contact support first |
| Deposit returned | Payment from someone else's account | Pay from an account in your name |